DEPARTMANT OF HEALTH AND HUMAN SERVICES VICTORIA
UNDER ONE ROOF
‘Under One Roof’ is an educational DVD and online resource developed for the Department of Health in 2011. The brief for this project was to develop a series of resources for proprietors and residents of Victoria’s supported residential services (SRS) around complaints management. However, as a result of our consultations with the target audience, we proposed a resource that covered more than just that – a tool that deals with incident reporting, having tough conversations and managing difficult behaviours as well.